Medical Answering Service
HIPAA-Compliant Call Handling for Healthcare Providers
24/7 phone answering tailored specifically for healthcare providers
When your office closes, our HIPAA-compliant medical answering service takes over. Our U.S.-based receptionists know medical terminology, follow your protocols for urgent calls, and make sure every patient reaches a real person.
Specialized Answering Services for Healthcare Providers
-
Our medical answering service prioritizes secure message handling that protects patient information with encrypted systems and specially trained staff. Whether handling calls for a medical practice, specialist office, or home health agency, our virtual receptionists understand privacy requirements and maintain strict compliance with healthcare regulations.
-
Our medical answering service ensures your patients never feel abandoned after regular office hours. Our virtual receptionists are trained to handle patient inquiries with both empathy and professionalism, determining which calls require immediate attention from on-call providers versus those that can wait until the next business day. Each interaction follows your custom protocols to maintain continuity of care.
-
When urgent medical situations arise, every minute counts. Our urgent dispatch service follows your precise protocols to determine the appropriate response—whether contacting the on-call physician, directing patients to urgent care services, or scheduling priority appointments. With clear documentation of each interaction, you maintain complete oversight of after-hours patient care.
-
Streamline your practice's scheduling with our professional appointment management. Our telephone answering service integrates with most practice management software and electronic health record systems to provide real-time appointment scheduling, rescheduling, and confirmation services. Reduce no-shows and maximize your practice efficiency without adding administrative burden to your staff.
Medical Answering Service Pricing
Our plans work the same way for medical practices as for any business: you choose a monthly plan based on your call minutes. Plans start at $65 a month for low call volumes, and plans with included minutes range from $170 to $1,550 a month. Every plan comes with a 30-day money-back guarantee and no setup fees.
Medical Answering Service FAQs
-
Yes. Patient information is handled through encrypted systems by receptionists trained in HIPAA privacy requirements.
-
We follow the protocols you set. Depending on your instructions, we contact your on-call provider, direct the patient to urgent care, or book a priority appointment, and we document every call.
-
Yes. We work with most practice management and electronic health record systems to book, reschedule and confirm appointments.
-
Yes. We answer calls for medical practices, specialists and home health agencies.
-
Plans start at $65 a month. See our pricing page for every plan.