How our Telephone Answering Service Works

The most important thing to know is that your caller will not be able to tell whether the phone is answered in your office or ours. The process is transparent to the caller.

Our Live Operator Answering Service Overview

You or your office simply forwards your phone lines to our telephone answering center at any time during the day or after hours. At that instant, our technologies and operators take over to ensure a smooth takeover.

When your phone line rings at our call center, our live operator immediately views your business profile on her monitor. It tells her exactly how to answer your telephone. Typically, our live operator answers with your business name and a custom message. For a physician’s office, besides the practice name, the operator may communicate a message about office hours, where to call in case of emergency, or name a particular doctor who is on call.  A plumber’s business may want to brand his business and have the operator also say, after stating the business name, “We’re available any time day or night. How can I help you?” 

Our operator then listens to the caller’s message, records it, and views on her monitor any special screening instructions. Some businesses provide us screening instructions, which the operator uses to determine how she is to handle particular types of calls. After listening to the caller and reviewing her screening instructions, the operator provides the caller the message you have specified earlier and she is viewing on her monitor. Messages can then be simply recorded and posted for your pickup or we can give you notice of the call by phone, text, email, or other means or we can forward the calls to different people within your organization, based upon your instructions. Our Answering Service Packages and Options give more detail on your choices.

Are You Ready to Hire Advanced Answering Service?

• Are you able to answer every telephone call that comes into your office instantly with a live person?
• Do you have messages piling up in your voicemail?
• Does answering the telephone keep you or others in your office from getting work done efficiently?
• Do you want to run an advertising campaign but find you wouldn’t be able to answer all the calls and still get your work done?
• Are you dissatisfied with your current telephone answering service?

Call the Advanced Answering Service team today to get a quote for our high quality services, 1-800-610-3002.

Many Types of Telephone Answering Services

Telephone answering services have been around a long time, and there are many types. Some use only automated voice mail systems to answer their customers’ business calls. Some use live operators. Others use a combination of live operators and automated voicemail systems. Some telephone answering services specialize in particular industries, such as hospitality, making reservations for hotels and entertainment centers.

Advanced Answering Service’s most popular, and most effective, telephone answering service is our live operator answering service. We also offer an automated voicemail service that includes an option for the caller to speak with a live operator.  We call it the Auto Attendant Package.