Advanced Call Center Services for the Best in Business Support

Advanced Answering Service’s Call Center Service is at the top of the call center industry. Known for its excellence, Advanced Call Center can be your core Customer Support Center, an extension of your Customer Support Center, a supporting call center for your Product Order Center, an Appointment-Setting Center, and more.

Get the “Big Company” Advantage with our Advanced Call Center

Advanced Answering Service’s Advanced Call Center can give your business “big company” polish with:

• 24x7 service, 365 days a year
• Highly skilled, experienced live operators answering your phones
• Fast phone pick-up for fast customer service
• Knowledgeable product or service answers for your callers (when we provide our operators your script on their monitors)
• Rapid routing of calls to your people for questions outside the script parameters
• Product order processing
• Up-selling and cross-selling to increase dollar-amount of sales (with your script)
• Appointment setting
• Live, person-to-person collection of survey answers for your market research
• “Live Chat” support
• Bilingual support (English and Spanish)

Benefits of Using our Call Center Service

Our Call Center Services can:

• Cover for gaps in your customer service availability
• Improve customer service response times by handling overflow calls during seasonal highs
• Decrease overhead costs by allowing you to keep fewer customer service representatives on staff
• Increase operational efficiencies by having our live operators handle your first touch or basic calls and reserving your on-staff people for more complex issues or high-profile customers
• Speed market penetration by increasing customer satisfaction and improving efficiencies

Growing businesses turn to our Advanced Call Center because we deliver results. Our Advanced Call Center gives white-glove service to all who call. We have that type of call center professionalism because we hire only the most competent people and use the best call center technologies.

Advanced Answering Service’s Advanced Call Center delivers a 24x7 live telephone answering service, fast phone pick-up, professional handling of product support, efficient product and service order processing, bilingual support, and more. To learn more about Advanced Answering Service’s Advanced Call Center offerings, call 1-800-610-3002.