About

Advanced Answering is a family-owned business headquartered in suburban Philadelphia. We have been in business for over 22 years and our operators are seasoned professionals. Our network of 14 U.S. based, strategically located call centers provide a diverse offering of services for all small and medium sized business’s needs. We offer simple message taking and delivery, order processing, appointment scheduling, sales support and customer service, and first level help desk support. Consider allowing our family to help your business grow.

Bill Sermania

Managing Partner

Bill has over 20 years experience in the service sector. In every role in his career, he has been a champion of service quality. His background includes stints as the service quality “guru” for Showboat Hotel/Casino in Atlantic City and Las Vegas, as well as in the financial services industry with a subsidiary of Lincoln Financial Group. Bill has penned numerous articles for service industry publications and has been a featured speaker at national service quality conferences.

Denis Bischoff

Principal

Denis is a seasoned sales professional with 35 years experience serving a richly diverse client base. Past accounts include Wal-Mart, Target, K-Mart, Hormel, and Playtex. Denis is known nationally as a top salesperson. He credits his success to a tireless work ethic and his unwavering commitment to superb client service.

Lisa Van Loan

Vice President – Sales

Lisa is a 20 year veteran of the answering service business. She has been a principal in two other successful answering service companies. Lisa’s compassion for her clients truly sets her apart from her peers. Her dedication to the well being and satisfaction of her clients has led to a sparkling client retention rate.